Appearance Retention
All furniture will change in appearance over time, primarily due to environmental factors of dust, moisture, breeze, wind etc.
Colour Variation
It is normal for furniture & other products to show minor variation from the selling samples or minor variations between production runs. We seek to minimize potential for variance and ensure any variation is within recognized industry standards. Colour appearance can vary, depending on the type of light under which a sample is viewed and the light sources where the furniture & other products are installed. Viewing of the sample at your residence and under as many different light conditions as possible prior to making your final decision is recommended.
Warranty does not include:
- Damage caused by pets scratching or damaged by the moving of furniture
- Product installed outdoors or in garages.
- Termite appearance after six months of use.
- Any defects due to improper installation.
- Damage to product caused by improper maintenance, application of improper cleaning agents, methods, mishaps or inadequate care.
- Damage to the product caused by burns, wheel and castor traffic, tears, pet abuse or mishandling of the product.
- Changes in product colour or fading or other discolouration resulting from external causes such as spills of chemicals & beverages, other food or non food or non beverage substances, or atmospheric or chemical influences.
- Damage resulting from accidents, abuse (being any use considered unreasonable given the normal and expected use of the product in a residence) or abnormal wear (soiling, burning, flooding, cutting, pet damage, smoke etc) or from wetting or persistence of excessive moisture or exposure to very hot substances.
- Any product which has been treated after installation with any protective material or defects, or damage due to application of any topical treatments (including fungicides, bactericides, biocide, anti-statics, stain resists, some cleaning agents etc) which has adversely affected the attributes of the product.
- Normal or minor difference between colour and texture of samples and the installed product.
- Warranty subsequent resolution varies case to case and LT holds the rights to its discretion as to the resolution proposed & executed. Claims extension is upto 6 months from the point of delivery.
Care Tips
- Always - clean up spills and any standing water, such as condensation from a glass or bowl, immediately. Pay special attention to the areas around your sink, range, dishwasher, toe spaces and baseboards. Use a blotting action rather than a wiping action.
- Always apply cleaning products directly to the clean cloth you are using. Never apply directly to the surface of the area that you are cleaning.
- Always lift objects—do not drag across the surface.
- Always avoid extremes in room humidity. Too high or too low humidity can cause the wood to warp or the glue used in applying veneers to loosen.
- Always avoid extreme changes in room temperature.
- Always rotate accessories on furniture periodically so they do not sit in the same spot all the time.
- Always use pads, cloth or felt to protect surfaces from plastics, rubber, hot dishes, beverages, bookends, flowerpots and vases.
- Always use protective pads when writing with a ballpoint pen. Always make minor repairs while they are still small.
- Never apply a damp cloth to your cabinetry.
- Never apply excessive weight nor excessively pull down on doors as this may cause them to split at the hinge area and sag.
- Never place plastic or rubber objects on a wood finish—their ingredients react with those of the finish.
- Never place furniture in direct sunlight. Prolonged exposure to direct sunlight may cause a change in color.
- Never attempt to repair badly damaged surfaces without the proper materials or professional help.
